Privacy Policy
Welcome to Shopperfume ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our inspired fragrances, or interact with our services in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African legislation.
1. Information We Collect
We collect information that is necessary to provide you with our products and services. This includes:
Personal Identification Information: Name, surname, delivery address, billing address, email address, and contact number.
Transaction Information: Details about products you browse, items added to your cart, and purchases you make. (Note: We do not store your full credit card or banking details; these are securely handled by our third-party payment gateways).
Technical and Usage Data: IP address, browser type, operating system, referral source, pages visited, and time spent on our website.
2. How We Collect Your Information
We collect data through various methods, including:
Direct Interaction: When you create an account, place an order, subscribe to our newsletter, or contact our customer support.
Automated Technologies: As you navigate our website, we may use cookies, log files, and web beacons to collect technical data about your browsing patterns.
3. How We Use Your Information
Shopperfume processes your personal information for lawful, specific purposes, including:
Order Fulfillment: Processing payments, managing deliveries (including sharing your details with our courier and smart-locker partners), and handling returns.
Customer Support: Responding to inquiries, troubleshooting platform issues, and managing account preferences.
Marketing Communications: Sending you updates, promotional offers, and news about our fragrance collections (you can opt-out at any time).
Website Improvement: Analyzing user behavior to optimize our online store experience and security.
4. Disclosure of Your Personal Information
We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our business, including:
Payment Gateways: To securely process your financial transactions.
Logistics & Courier Services: To ensure your orders are delivered to your door or designated collection points.
IT & Hosting Providers: To maintain the security, functionality, and uptime of our e-commerce platform.
Legal Obligation: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal mandates or protect the rights and safety of Shopperfume and its customers.
5. Data Security
We implement strict technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our website utilizes Secure Socket Layer (SSL) encryption for data transmission. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Legal Rights (POPIA)
Under South African law, you have specific rights regarding your personal information. You have the right to:
Access: Request confirmation of whether we hold your personal data and obtain a description of that data.
Correction: Request that we update, correct, or delete inaccurate, irrelevant, or outdated personal information.
Objection: Object to the processing of your personal data for direct marketing purposes at any time.
Complaint: Lodge a complaint with the South African Information Regulator if you believe your privacy rights have been infringed.
7. Direct Marketing and Opting Out
If you opt-in to receive our marketing emails, we will use your email address to send you updates about new inspired fragrance arrivals and promotions. You can opt-out of these communications at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.
8. Trademark Disclaimer for "Inspired" Fragrances
Shopperfume specializes in creating inspired, alternative interpretations of designer fragrance profiles.
No Affiliation: Name trademarks and copyrights are properties of their respective manufacturers and/or designers. Shopperfume has no affiliation with, nor is it endorsed by, the original designers or manufacturers of the fragrances that inspire our products.
Purpose of Names: Any reference to brand names or original designers on our platform is used strictly for descriptive and comparative purposes to give our customers an understanding of the scent profile. We do not represent our products as the original designer fragrances.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA, or need to contact our Information Officer, please reach out to us at:
Email: info@shopperfume.co.za
Contact Number: 081 214 2988
Website: www.shopperfume.co.za